FAQ’s

Referrers click on this link for how to refer.
Individuals click on this link for how to make a booking.
Or call reception on 0418 717 211 or by clicking here.

The cost of an assessment/report can vary depending on the nature of the referral, the complexity of the case and the time involved. A comprehensive individualised quotation will be made at the time of referral.

Most assessments are fully funded via a funding body such as NDIS, NIISQ, Workcover, BUPA ADF HSC, Open Arms etc. Private paying clients will incur out of pocket costs.

Unfortunately, neuropsychological assessments are not currently claimable through Medicare Mental Health Care Plans.

Private health insurance provide rebates for psychological services, usually with an out of pocket gap.  Initial hour of assessment (history taking consultation) and final 1 hour feedback session are claimable as psychology items. Unfortunately, the specialist testing phase of the assessment and report are not covered. Please contact your private health insurance provider to ascertain your level of cover.

Due to the lengthy nature of assessments, we require clients cancel their appointment with 2 weeks’ notice.  If you are unable to attend your appointment, please call to cancel or reschedule as soon as possible.

Cancellations with less than 2 weeks’ notice may incur a cancellation fee – please refer to your service agreement or quotation for any applicable cancellation fees. Consideration is given if there is extenuating circumstances.

In relation to private clients: Detailed information related to fees will be provided in booking package email.

A deposit is required to secure an assessment booking. Full payment is required at least 1 week prior to your assessment date (minus any deposit amount paid). 

In relation to organisations: Payment is required within 7 days of invoice being issued.

Payments can be made via cash, cheque or electronic funds transfer.

All data, psychological notes and reports are maintained in a secure environment. Reports will only be shared with the referrer. Information may be released to other parties once signed consent has been obtained from the client. Our privacy policy can be viewed here.

Assessments are lengthy generally taking around 4 hours, we understand this can be daunting and endeavour to make the experience as relaxed as possible. Being well rested, nourished and comfortable is essential, find detailed information on how to prepare for your booking here.

Yes, we are registered NDIS providers, often performing assessments for NDIS participants. NQNS is registered to receive payments from the NDIS therapeutic supports category.

If you have any concerns with your service, please contact Deidre Bradshaw (NQNS director) to discuss further. If you would prefer to raise your concern in writing, please use the contact us tab on this site or send an email to info@nqns.com.au with attention Deidre Bradshaw as the subject line. Deidre will endeavour to listen to your concerns and come to a resolution as quickly as possible.